Contact us
Location and general enquiries
Buildings 1433 & 1434
Charles Sturt University
Orchard Court, [off Research Station Drive]
Bathurst NSW 2795
Email: 2mce@csu.edu.au
+61 6338 4790
On air studio
+61 2 6331 0092 or +61 2 6331 0105
Studio text line 0412 009 923
Broadcast alternates between studios, so try the alternate studio if you want to speak to the on-air presenter.
- We acknowledge the rights of our listeners, members and volunteers to make complaints in writing about alleged non-compliance with both the licence conditions in the Broadcasting Services Act and the requirements outlined in the Community Radio Codes of Practice.
- We will make every reasonable effort to resolve complaints, except where a complaint is clearly frivolous, without sufficient grounds or not made in good faith.
- We will ensure that:
- complaints will be received by a responsible person in normal office hours and receipt is acknowledged in writing,
- complaints will be conscientiously considered, investigated if necessary, and responded to substantively as soon as possible,
- complaints will be responded to in writing within 60 days of receipt, as required by the Act, and the response will include a copy of the Codes where applicable,
- complainants will be advised in writing that they have the right to refer their complaint about a Code matter to the ACMA, provided they have first:
- formally lodged their complaint with the licensee in writing, and
- received a substantive response from the licensee and are dissatisfied with this response, or have not received a response from the licensee within 60 days after making the complaint.
A written complaint or response can be a letter, fax, or email and must include the word ‘complaint’ in the email subject line or at the top of the letter. It must be sent to one of the contact points (postal address, email, etc) indicated on this webpage.
- A responsible person of the licensee will maintain a record of complaints and responses for at least two years from the date of the complaint.
- The record of complaints and responses will be made available to ACMA on request.
