Mary is an Adjunct Lecturer in the School of Information and Communication Studies at Charles Sturt University. She has over 30 years’ experience working with metadata and is Editor of The Indexer: The International Journal of Indexing. Mary’s research focuses on the use of indexes in books and other information-seeking behaviour. Mary is new to grounded theory but is looking forward to exploring its use in future research projects. She used Brenda Dervin’s Sense-Making approach as a framework in her PhD research.